FAQs

Before contacting us, please take your time to read through our FAQs which may provide the answer to your questions. If you cannot find your answer and want to get in touch then please contact us through our contact us page.

• ? Has my order been dispatched yet?

  Orders are generally dispatched within 1–5 working days, sometimes sooner. You will receive a dispatch email when your order has been dispatched — please check your SPAM/Junk box just in case it slips in there.

  If you cannot find your dispatch email or think you may have deleted it, contact us and we can give you real-time information on whether your order has been dispatched or not.

• ? Returns

  We want you to love your purchase. If you're not fully satisfied, please contact us within 14 days of receiving your order. Items must be unused and in original packaging. We will guide you through the returns process step by step.

  To initiate any return, refund, or claim, email us at connect@trendzorah.com with your order number. We respond to all emails within 24 hours.

• ? I put the wrong address for my order, can I change it?

  If you have put in the incorrect delivery address on your order, please contact us within 24 hours. If your order hasn't been shipped, we can update your delivery address — but if the order has already been shipped, unfortunately there is nothing we can do.

• ? I ordered 2 or more items, why did I only receive one?

  When you order multiple items at a time they might be shipped separately, as products are dispatched from different warehouses. You may receive one item before the next. So don't panic if you don't receive all of your items at once — they will get to you!

• ? I need to cancel or change my order, how do I do this?

  We always try our best to facilitate you. However, if your order has already been shipped then we cannot cancel it.

  If you would like to change your order then please contact us as soon as possible. We will do our best to accommodate any changes providing your order hasn't already been shipped.

• ? My order is still not here — please help?

  If your order has taken longer than 15 working days from dispatch, please contact us and we will look into it for you. We offer a Money Back Guarantee or will have your order resent.

• ? Why did I not receive a confirmation email after placing the order?

  There's a good chance that our email has ended up in your SPAM/JUNK folder — please do check there. If you still cannot find it and would like it resent, please do let us know.

• ? I don't have a tracking number, when will I get it?

  When you receive your dispatch email, you can contact us for an update on your tracking. Alternatively, use our Track Your Order page for real-time updates.

• ? What are the payment options available?

  We accept all major credit and debit cards through Tap Payments, and also accept PayPal. If your card was declined, please do not worry — simply contact us and we will advise you.