Refund policy

Trendzorah, operated by Al Falah Business Solutions and General Trading LLC, licensed by Sharjah Media City Free Zone (SHAMS), UAE.

───────────────────────────────────── RETURN WINDOW ───────────────────────────────────── 

  • All return and refund requests must be submitted within 14 days from the date of delivery or the date of receiving your order, whichever is confirmed first. 
  • Requests submitted after this period will not be accepted.
  • To initiate any return, refund, or claim, email us at connect@trendzorah.com with your order number. We respond to all emails within 24 hours.

───────────────────────────────────── NORMAL RETURNS — CHANGE OF MIND ─────────────────────────────────────

  • Item must be in its original sealed packaging, unused, and with all accessories included.
  • Email connect@trendzorah.com with your order number, photos and Videos.
  • Once received and inspected, you will receive a full refund of the product price.
  • Return shipping cost is paid by the customer at the prevailing rate at the time of return.
  • We recommend using tracked return shipping — we are not responsible for return packages lost in transit.
  • Return address will be provided upon approval of your return request via email.
  • Items that have been opened, used, or removed from original packaging are not eligible for a refund under change of mind returns.

───────────────────────────────────── DAMAGED OR DEFECTIVE ITEMS ─────────────────────────────────────

  • Submit your claim within 14 days of the delivery date. 
  • Email connect@trendzorah.com with your order number, a brief description of the issue, and both photos AND videos of the damage.
  • Claims submitted without both photo and video evidence will not be processed.
  • You do NOT need to return the damaged item — you may keep it.
  • Once approved, you will receive a full refund including the original shipping cost.
  • Refund will be issued to your original payment method within 5–10 business days of approval. ⚠ Important: Both photo and video evidence are mandatory for damage claims.
  • Claims submitted without both will not be processed, regardless of the circumstances.

───────────────────────────────────── WRONG ITEM RECEIVED ───────────────────────────────────── 

  • Email connect@trendzorah.com within 14 days of delivery.
  • Include your order number, the name of the item you ordered but did not receive, the name of the item you received instead, and a photo of the incorrect item.
  • We will either send the correct item or issue a full refund — your choice. You do not need to return the wrong item.

───────────────────────────────────── ORDER CANCELLATION ───────────────────────────────────── 

  • Cancellation requests must be submitted within 12 hours of placing your order.
  • Email connect@trendzorah.com immediately with your order number.
  • Orders that have already been fulfilled and shipped cannot be cancelled.
  • If fulfilment was completed before the 12-hour window, the customer must return the item following our normal return process before a refund can be processed.

───────────────────────────────────── RETURN SHIPPING COSTS ─────────────────────────────────────

  • Damaged, defective, or wrong items: No return required. Full refund issued with no shipping cost to you.
  • Change of mind returns (unopened and unused only): Customer is responsible for return shipping costs at the prevailing rate. A valid tracking number must be provided.

─────────────────────────────────────

NON-RETURNABLE ITEMS ─────────────────────────────────────

The following are not eligible for return or refund:

  • Items returned after 14 days from the delivery date.
  • Items that have been opened, used, or removed from original packaging.
  • Items returned without prior email approval from connect@trendzorah.com.
  • Damage claims submitted without both photos and videos as evidence.
  • Sale items and gift cards.
  • Any product clearly mentioned "Product Not Eligible For Return".
  • Items damaged due to misuse, improper handling, or customer negligence.

───────────────────────────────────── REFUND PROCESSING ─────────────────────────────────────

  • All approved refunds are processed within 5–10 business days.
  • Refunds are issued to your original payment method (PayPal or card).
  • Original shipping fees are non-refundable except in cases of damaged, defective, or wrong items.
  • We are not responsible for return packages lost in transit — always use tracked return shipping.

───────────────────────────────────── CONTACT US ─────────────────────────────────────

For all return, refund, and cancellation enquiries: Email: connect@trendzorah.com Response time: Within 24 hours